Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Flu Clinics Are Now Available To Book
- New
14/08/2020
Please note our current flu clinic appointments are for OVER 65s and those in clinical risk groups (aged 18 to under 65 years) and pregnant ladies/registered carers. These are available to book preferably online or via reception after 11:00. Read more
Upcoming Flu Clinics
- New
07/08/2020
Due to Covid-19 we will be providing flu vaccinations by appointment only this year. From next Wednesday (12th August) we will have appointments available to book online or via reception. There will be various flu clinics running from late September Read more
Immunisation Catch Up Clinics
- New
07/08/2020
For the latest information on immunisation catch up clinics, please refer to the below poster: Immunisation Catch Up Clinics Read more
Hearing Aid Clinics
- New
28/07/2020
Hearing aid clinics will be restarting from Tuesday 18th August (14:00-17:00). Please ring reception to book your appointment. Read more
Dispensary Opening Hours Update
- New
22/07/2020
From Monday, 27th July, 2020 the dispensary will be extending the collection times for medication and prescriptions to: 09:00 and 13:00 14:30 and 18:30 Collection will remain via the dispensary window to keep footfall in the building at Read more
eConsult replaces Doctorlink
- New
22/07/2020
Use eConsult to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters. Find your symptom, condition or request. Fill out a quick form. The practice responds wi Read more
Tell us your views
- New
17/07/2020
In response to the Covid-19 pandemic, changes to health and care services across the South West have had to be implemented quickly. We are keen to hear about your own experience of local services, e.g. getting advice from your GP practice, accessing Read more
Face Mask Exemptions
- New
15/07/2020
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings. GPs are unfortunately not in a position to provide individual risk assessments o Read more
Teens in Crisis
23/06/2020
Visitors & Patients attending the surgery requested to wear a face covering
11/06/2020
Looking After Yourself During Coronavirus (Covid-19) Outbreak
05/06/2020
Worried About Cancer
29/04/2020
Grieving in exceptional times – patient support leaflet
22/04/2020
Mental Health Support During COVID-19 Outbreak
20/04/2020
Special Message for Parents
15/04/2020
Dispensary Opening Hours
- New
07/04/2020
Our dispensary opening hours are now: 09:00 – 13:00 and 14:30 – 18:30 Read more
Keep Following the Guidelines
03/04/2020
Advance Planning Videos
03/04/2020
COVID-19 Information Videos
02/04/2020
Frequently Asked Questions during Coronavirus outbreak
- New
27/03/2020
We want to reassure you that Coronavirus will be mild for the vast majority. Therefore, we need to protect our vulnerable and elderly patients. If you have: A new, continuous cough High temperature (of 37.8 degrees centigrade or higher) Read more
Coronavirus information from NHS111 online
17/03/2020
Practice Leaflet
20/02/2020
Long Term Pain (New NHS Service)
12/11/2019
New Patients
12/01/2019

CQC Inspected and Rated
Outstanding

We are currently CLOSED.

News

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CQC Inspected and RatedOutstanding

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):