Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Practice Phone Systems intermittent fault Friday 17th - BT are working to resolve the problem.
- New
17/01/2020
Practice Phone Systems intermittent fault Friday 17th - BT are working to resolve the problem. Read more
Workshop Dates for Carers
- New
20/12/2019
There are Skills Development and Training Opportunities for carers in January and February 2020. Places, which are free, can be booked by emailing carers@peopleplus.co.uk or call 0300 111 9000. Read more
Unable to attend your appointment?
- New
18/12/2019
Unable to attend your appointment? Please let us know ASAP, this will enable the appointment to be used by another patient. Demand on services at this time of year is high and we appreciate your co-operation. Read more
Flu Clinic update
- New
06/12/2019
It's not to late to book an appointment for your flu vaccination, please contact Reception who will be happy to help. Read more
Long Term Pain (New NHS Service)
- New
12/11/2019
A new self-care service for people with long term pain is now available at https://www.gloshospitals.nhs.uk/our-services/services-we-offer/pain/gpi/ The Pain Management team helps people who have pain that doesn't go away; it may be called 'chroni Read more
Closed for Staff Training Wednesday 29th January from 12:30pm
15/10/2019
Practice News
15/10/2019
DoctorLink - Virtual Health Assistant
24/06/2019
Change Of Prescribing For Over The Counter Medications
24/06/2019
New Patients
12/01/2019

CQC Inspected and Rated
Outstanding

We are currently OPEN.

News

CQC Inspected and RatedOutstanding

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):