Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Keep Following the Guidelines
- New
03/04/2020
Thank you to the residents of Winchcombe for your dedication in following social distancing and self-isolation guidelines. We want to ask you all to keep up the efforts as we have had confirmed cases within our community. We want to again reassure Read more
Advance Planning Videos
- New
03/04/2020
These videos have been produced by a GP and Palliative care specialist, to help patients and families with issues around the end of life. It's not just for the coronavirus crisis, but in the current pandemic, very sadly, more people will lose thei Read more
COVID-19 Information Videos
- New
02/04/2020
Please find below two videos which provide information about COVID-19 and the changes and that have been made: A guide to community hubs by Dr Jeremy Welch Public health advice and support for GP surgeries by Dr Sophia Sandford Read more
Easter Opening Hours
- New
31/03/2020
We are open Good Friday and Easter Monday for telephone triage. Please phone our normal number (01242 602 307) to request a triage appointment. The phone lines will be open from 08:00 till 18:30 as usual. Please note, the dispensary will only b Read more
Frequently Asked Questions during Coronavirus outbreak
- New
27/03/2020
We want to reassure you that Coronavirus will be mild for the vast majority. Therefore, we need to protect our vulnerable and elderly patients. If you have: A new, continuous cough High temperature (of 37.8 degrees centigrade or higher) Read more
Coronavirus information from NHS111 online
- New
17/03/2020
Read more
Practice Leaflet
20/02/2020
Long Term Pain (New NHS Service)
12/11/2019
DoctorLink - Virtual Health Assistant
24/06/2019
New Patients
12/01/2019

CQC Inspected and Rated
Outstanding

We are currently CLOSED.

News

CQC Inspected and RatedOutstanding

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):