We are changing our appointment System
We have listened to patient feedback and are pleased to announce an update to the way our patients can request appointments and other healthcare-related items.
On the 2nd of July 2024 we introduced a new online triage system called Anima. You will be able to register to use Anima now.
We are really excited about this change and the benefits it will bring to all our patients and staff.
Please see below for more information on Anima and how it can benefit you.
Enhanced access
Across our PCN (Cheltenham Peripheral Primary Care Network) we offer enhanced access appointments offering Saturday and weeknight appointments. Winchcombe hosts some of these sessions every 5th week and every Thursday night. Please visit the enhanced access scheme page for further information.
Your appointment
We may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by electronic communication
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- Use your Anima account from 2nd July 2024
- phone us on 01242 602 307 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online, call 111 or visit www.asapglos.nhs.uk
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We provide a home visiting service for those patients who are too ill or too frail to attend the surgery. If you need a home visit please phone us before 10:30am (except in genuine emergencies) as this helps our doctors to plan their time efficiently.
For callers after this time it may not be possible to arrange a visit for that day.
Remember that the surgery is set up to assess patients and we have a much greater range of equipment available at the surgery, such as ECG machines, good lighting, resuscitation facilities and so on, than we can provide to patients in their homes. It may be impossible to examine someone properly at home.