We are four days away from our new appointment system ‘Anima’ going live on Tuesday 2nd July!
Thank you to all of our patients that have been able to sign up for Anima already. We have had a quarter of our patients sign up in preparation for the system going live.
We would still encourage all patients to sign up if you have not done so already before you need to use the service. Please follow the link to create your account Anima https://patients.animahealth.com/signIn
Thank you for your support whilst we are undergoing this change over. Please see below our four most FAQs below. Please head to our website for more information https://winchcombemedical.nhs.uk/…/How-Does-Anima-Work…
What happens if I can’t access the internet or don’t feel confident using it?
Our reception team are always happy to help.
They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.
For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01242 602 307 where one of our reception team will be able to assist you:
• If you do not have access to the internet, or struggle using it;
• If you have a language barrier;
• If you have a disability.
• If you are in mental health crisis;
• If you are neurodivergent.
Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients. We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access or are unable to use the system. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
What about my data?
Anima has been approved by NHS Digital to be used by your GP Practice and the other systems involved in your care. The NHS has lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and only collects the data that is necessary to allow your GP Practice to provide you with care. For more information, please visit our Privacy Notice. https://winchcombemedical.nhs.uk/…/privacy-notice-gdpr/
Please rest assured that no personal data leaves the United Kingdom, it is stored in the United Kingdom at all times and is encrypted both in transit & at rest. Anima holds all the relevant cyber security & data security credentials expected by a supplier to the NHS and has undergone rigorous data security tests. Anima is also a Cyber Essentials + certified supplier.
Owner of Anima
Anima is the trading name of Continuum Health Ltd (Company No. 12205370) – Registered in England And Wales. Continuum Health Ltd is wholly owned by Anima Health Inc with the same company directors and founders.
Tutorials
Please see the videos below that will hopefully help you to navigate using Anima.
Video 1: How to create your anima account https://www.youtube.com/watch?feature=shared&v=293KkkYtvfA
Video 2: How to add a dependent to your Anima account https://www.youtube.com/watch?v=KevBODBMkho
Video 3: How to submit a medical request https://www.youtube.com/watch?v=5qnA8mFFh2A
Video 4: Booking Appointments in Anima https://www.youtube.com/watch?v=M9lC2nkK_iA