Melissa Parsloe
Practice manager
Clare
Assistant practice manager
Clare supports Melissa in the day to day running of the practice. She is mainly responsible for:
- Premises management
- Finance
- Overseeing GP rotas
Annabel, Greer, and Sally
Medical secretaries
Medical Secretaries liaise between patients, all teams within the surgery particularly the GPs, as well as communicating with hospitals and other external organisations. The team are mainly responsible for:
- Patient referrals NHS & Private
- Insurance claims
- Firearms licences
- Medicals
- Patient records / Subject access reports
- Adhoc forms
Receptionists /administrators
Reception team lead – Lauren
Team members – Eloise, Julie, Petra, Sam, Helen, Natalie, Tamasin
Reception are the first point of contact for patients at the practice. The team are mainly responsible for:
- Helping patients submit their requests over the phone via the Anima triage platform
- Booking Nurse appointments
- Contacting patients in response to their Anima requests once triaged by the GP
- Relaying messages from doctors.
- Giving out test results once filed by the clinician, when instructed to do so.
- Registering new patients with the practice.
- Dealing with incoming clinic letters and outgoing post.
- Handing out prescriptions on the front desk.
- Handling bookings into specialised clinics at the surgery, for example minor operations, coils, implants, and ring pessaries.
- Signposting patients, using care navigation procedures.