Assistant Practice Manager
Clare supports Melissa in the day to day running of the practice. She is mainly responsible for:
- Premises management
- Overseeing GP rotas
Annabel, Greer & Leanne
Medical Secretaries liaise between patients, all teams within the surgery particularly the GPs, as well as communicating with hospitals and other external organisations. The team are mainly responsible for:
- Patient referrals NHS & Private
- Insurance claims
- Firearms licences
- Patient records / Subject access reports
- Adhoc forms
- Vasectomy clinics
Reception Team Lead
Reception are the first point of contact for patients at the practice. The team are mainly responsible for:
- Booking appointments for patients via the telephone and our website, ensuring they see the correct clinician for their medical problem.
- Relaying messages from doctors.
- Giving out test results, when instructed to do so.
- Registering new patients with the practice.
- Dealing with incoming clinic letters and outgoing post.
- Signposting patients, using care navigation procedures.
Receptionists / Administrators
Eloise, Jayne, Julie, Natasha, Petra, Sara, Shelly & Tanya
Operations Support Administrator