Practice Manager

Melissa Parsloe

Assistant Practice Manager

Clare

Clare supports Melissa in the day to day running of the practice. She is mainly responsible for:

• Premises management
• Finance
• Overseeing GP rotas

Medical Secretaries

Annabel, Greer & Leanne

Medical Secretaries liaise between patients, all teams within the surgery particularly the GPs, as well as communicating with hospitals and other external organisations. The team are mainly responsible for:

• Patient referrals NHS & Private
• Insurance claims
• Firearms licences
• Medicals
• Patient records / Subject access reports
• Adhoc forms
• Vasectomy clinics

Reception Team Lead

Lauren

Reception are the first point of contact for patients at the practice. The team are mainly responsible for:

• Booking appointments for patients via the telephone and our website, ensuring they see the correct clinician for their medical problem.
• Relaying messages from doctors.
• Giving out test results, when instructed to do so.
• Registering new patients with the practice.
• Dealing with incoming clinic letters and outgoing post.
• Signposting patients, using care navigation procedures.

Receptionists / Administrators

Eloise, Jayne, Julie, Natasha, Petra, Sara, Shelly & Tanya

Operations Support Administrator

Ella