Making an Appointment With Your Doctor About a Routine Matter
If your problem is non urgent or is a follow up to a previous consultation, you can make an appointment by calling us on 01242 602307. Alternatively, if you ask at reception, you can obtain a password for internet booking.
All appointments with our GPs are ten minutes long and are for one problem only. If you have two problems, kindly book a double appointment.
We endeavour to offer routine appointments within one week with at least one of our GPs. Often our GPs have to take time out for meetings, clinical development or annual leave and this can push their waiting times up. From time to time we need to use locum doctors to keep our waiting times to a minimum.
When you register with the practice you will be allocated a usual Dr who will be your main point of contact but you are welcome to see any GP in the practice and can request to change your usual Dr if you wish.
Making an Appointment For a More Urgent Problem
If you are feeling unwell or have an urgent medical problem that you wish to discuss with a clinician, then give us a call as early as you can. Our reception team are trained to manage your call accordingly and you will either be offered an appointment with a GP or with our Nurse Practitioner in our Acute Illness Clinic the same day or signposted to a more appropriate specialist.
If you call later in the day and we have run out of appointments, the doctor will be sent a message asking them to consider whether you need to be seen on the same day or if your problem can wait.
This allows us to prioritise those who really require our care at a time when demand is extremely high.
Our reception team are also trained in recognising symptoms of an extremely urgent nature and, depending on what you describe, they may advise you to attend the surgery immediately or telephone for an ambulance.
Acute Illness Clinic
Our AIC is a surgery that takes place every day into which all patients with minor illnesses or less complex conditions are offered same day appointments. Examples of conditions for the AIC would be coughs, colds, viral infections (flu), rashes, shingles or medication queries. Most days the AIC is run by Nick Puffett, our Advanced Nurse Practitioner. The AIC does not offer appointments for children under two years old.
Extended Hours Appointments
Some Saturday morning surgeries offer GP appointments for routine problems along with some nurse led appointments. We also offer some early morning weekday appointments. These surgeries are skeleton surgeries so emergencies or urgent requests cannot be dealt with.
Minor Injury Service
We are also pleased to offer our patients a dedicated Minor Injuries Service. This service is run by our team of nurses and supported by our GPs. If you or someone you are with suffers from a minor injury (laceration, fall, bite etc) you can attend the surgery straight away for an appointment. Phoning helps us to make necessary arrangements to treat you but is not essential. We hope you find this service reduces unnecessary visits to A&E.
An exclusion from our minor injuries service is suspected broken bones. We do not have X-ray equipment on site so would need to refer any patients attending with a suspected broken bone on to the larger hospitals.
Education & Training
Winchcombe Medical Centre is a teaching practice, which means that from time to time we have 4th year medical students here on attachments of up to a fortnight. We will always advertise this in the waiting room and you will be advised by reception if there will be a medical student present during your appointment. If you would rather that they were not present, please advise reception.
We Are Here To Help...Please Help Us By Keeping The Following In Mind...
Please arrive on time for your appointment and check in on the electronic touch screen or at the front desk. We know that sometimes we keep you waiting and we apologise for this. Our industry is not always predictable and we will endeavour to keep you informed if our clinicians run late.Please notify us if you wish to cancel your appointment, have changed address or phone number.
Please do not bring another person with you for a consultation during your appointment. We only have ten minutes for each appointment so each patient needs their own appointment.
Please always approach us first for non-life threatening medical problems. Patients who attend A&E inappropriately cost the NHS a huge amount each year.
Please understand when we cannot offer you an urgent appointment at the exact time that you wish. We will always try our hardest to meet your timescale but if your complaint is urgent, you need to prioritise your health over your work or other commitments.
Improved Access Appointments
From 1 April 2018 the following practices are participating in a pilot scheme to offer SEVEN DAY access to a GP or Advanced Nurse Practitioner appointment: Leckhampton; Seven Posts; Sixways; Stoke Road and Winchcombe Medical Centre. This means that appointments will be available at one of the listed practices on a rotating basis outside of normal working hours.
These appointments are pre-bookable through your normal practice, but please note there is no telephone access to the surgeries after 6.30pm Monday to Friday or at weekends.
For urgent appointments, on Saturday afternoons and all day Sunday up until 8pm, a county-wide service will be provided from three central locations in Cheltenham, Stroud and Gloucester.
We hope that our patients will find these ‘Improved Access’ appointments helpful, particularly those people who need to book appointments outside of normal working hours.
We provide a home visiting service for those patients who are too ill or too frail to attend the surgery. If you need a home visit please phone us before 10:30am (except in genuine emergencies) as this helps our doctors to plan their time efficiently.
For callers after this time it may not be possible to arrange a visit for that day.
Remember that the surgery is set up to assess patients and we have a much greater range of equipment available at the surgery, such as ECG machines, good lighting, resuscitation facilities and so on, than we can provide to patients in their homes. It may be impossible to examine someone properly at home.
Tests & Results
If you are asked to provide a specimen, please bring it in the sterile leak-proof container provided, to the surgery before 3.30pm for dispatch to the laboratory. Please ensure the container is clearly labelled with your name, date of birth and date and time of sample.
Your Blood Results
Our policy is for your doctor to arrange for you to be contacted if there is a problem with your blood results. If you do not hear from us you can assume that the results are negative and no further action is required but if you have any concerns or would just like some reassurance that your blood results are normal, please don’t hesitate to call us.
If you would like to telephone for your results then please call the main number 01242 602307, in the afternoon wherever possible as this leaves us able to manage emergencies in the morning.
Your results will take a minimum of 48 hours and up to one week to come back to the surgery and be checked by a doctor – anything requiring urgent attention will be highlighted by the laboratories.
- Blood results will take up to 7 working days to return to the surgery.
- Xray and Stool Results will take up to 14 days to return to the surgery.
- Nail cuttings and other cultures can take up to 6 weeks.
- Cervical cytology results (smears) will be posted to you. Please allow at least 4 weeks for these results to be received.